The Gaming Den

Crissa at [unixtime wrote:1196810747[/unixtime]]...Who do we complain to, exactly?

fbmf at [unixtime wrote:1196820518[/unixtime]]
They blame it on spambots.

Game On,
fbmf

BbBoy wrote:our board is marked as one which is a particually high user of CPU and memory on the server in proportion to the number of visitors, so it is set to receive the "high load" notices at a lower threshold than other boards. That'd explain why your board perhaps sees it more often than others. You can automatically come off that list by reducing the amount of resources your board uses in proportion to the number of users. If you're a particually high resource abuser, you might perhaps be better off with hosting some board software on your own server, rather than using a shared board host such as this.

me wrote:I still have unanswered questions from my thread about the downtime. Sadly, that thread was deleted - so if the answers were provided I didn't get a chance to see them before the action was taken. For reference, here's the post BbBoy made to that thread, which lead to the questions.

BbBoy at [unixtime wrote:1198972564[/unixtime]]Zherog,

I'm very sorry for any problems you've had today - my apologies. I'm still looking in to what might have happened, but unfortunately I wasn't around to see it myself. Still, I don't believe there are any long term issues here.

Anyway, regarding the tone of your messages, with all due respect may I suggest that if you feel you're not receiving the level of service you're paying for, you move your board to another service? You've only ever made one small payment to us (well, under your current username), so on the bright side, at least you haven't wasted a huge amount of your hard earned cash. Your board is marked as one which is a particually high user of CPU and memory on the server in proportion to the number of visitors, so it is set to receive the "high load" notices at a lower threshold than other boards. That'd explain why your board perhaps sees it more often than others. You can automatically come off that list by reducing the amount of resources your board uses in proportion to the number of users. If you're a particually high resource abuser, you might perhaps be better off with hosting some board software on your own server, rather than using a shared board host such as this.

Back to today's apparant problem - if anyone has further details that haven't already been given I'd be very happy to receive them. At the moment I'm just seeing green lights.

That post is completely unedited. So, on to the questions, if I may. I'd like to start with questions about the downtimes.

Do we know what caused the downtimes on Dec 24th, Dec 29th, and Dec 30th?

Will any renumeration be given to customers because of these downtimes?

Is BbBoy aware that the e-mail address that appears when the 500 error comes up is invalid? The address listed is wwwadmin@bbboy.net. I humbly recommend that the code for the 500 error be altered to include a valid e-mail address so your clients may contact you during downtime.

*

Now, on to specific questions about the info in the post above, in regards to the "our servers are too busy" errors that have been on the rise. I've been told that BbBoy's previous post provided ample information. So perhaps I'm just a moron, but I don't think it does. So, in order to help me acquire the info I need, I'd like to ask additional questions, if I may.

BbBoy, from the post quoted above wrote:Your board is marked as one which is a particually high user of CPU and memory on the server in proportion to the number of visitors, so it is set to receive the "high load" notices at a lower threshold than other boards.

I would like more information about this, please.

Are you looking at active members, or registered members when you make this determination?

What sorts of activities contribute to the high CPU usage?

I was under the impression that we're on the variable plan. That is, the more resources we use (measured in bandwidth), the more we pay. If so, then why are we - in essence - paying a second time by receiving more "server load" messages than other boards?

Why weren't your clients - that is, the folks who opt to pay you to host their message boards - made aware of this policy to increase the number of "server load" errors based on usage, even though many already pay because they're on a variable plan?

My community is asking more questions, actually. And I have others. But we'll start here. I wouldn't want my limited ability to process data - which you seem to believe I have - to be overworked.

I'll be keeping a copy of this post, and any others I make to this thread, both publicly on my board as well as privately on my hard drive. I plan to do the same with replies. So, really, deleting it won't accomplish much. Instead, I'll hope you take this for what it's intended to be -- an invitation for you to explain a few things to your customers regarding the level of service recently.

BbAdmin, Jan 1 2008 12:14am wrote:With it being new year's it's not fair to leave this open, please refrain from posting about this again and be patient for a reply, I think BbBoy explained enough and I haven't read this thread Zherog, but I'm asking you to sit back and wait for a response and to drop the attitude. It's not necesary or appreciated.

BbAdmin, Jan 1 2008 10:22am wrote:And That is all there is to be said on this matter, please have a Happy and Safe New Year's everyone, we apologize for the downtime, but like stated above, we feel we've managed pretty well over the years and we think this member is overreacting big time, please don't let a little inconvience color the way you feel about our service.

As always if you need anything please post. We're here to help.

All you have to do is disable any uneeded features, that's it, I thought it was clearly explained, that this stuff is covered in my reply to you. Enough is fully enough, it's New Year's day and I have had enough of your condescending attitude Zherog, now turn off thread views and that will help, any other features you're not using, like dynamic profiles or other things, that's all you can do.

Stop beating a dead horse, I will not reply to any more questions like this posed with such a disdainful attitude. All it takes is some common sense.

BbAdmin

I haven't read this thread Zherog